We cannot accept returns on hair products which have been opened due to health reasons. We also don't "resell" or use any product that has been handled out of our sight and because we did not see the hair not be opened, we can't accept these hair returns.  If this seems harsh, we absolutely apologize!  But we will help you attempt to get it right the first time!

We have all basic colors available and allow you to add your own highlights and low-lights. You would be surprised that, as long as you get your color as close as possible, a shade or two above or below, how the extension hair blends with your own hair using the strand by stand method. I've used colors I thought didn't precisely match and have been told the extensions are completely unnoticeable. One of my customers calls the hair magic. She says no matter what color you order it ends up blending!

If we do take back goods, there will be a restocking charge that is 35% of the purchase price of the goods you are mailing back. You will be responsible for all freight charges.  Special Order products (including Deepest Wave and Spiral) are non-returnable. You must notify us immediately of issues in color, length or texture within four days of delivery, after which time all your goods are deemed accepted. If an order has been placed and packing has started, cancellation of your order will incur a 15% charge.

We want you to be satisfied and pleased with our products and will do anything we can to help you. Read through all of our instructions, tips and care sheets before attempting your own hair extension application. Our e-mail support is always available to help you.

Contact us with any questions or concerns you may have before your purchase so you are able to determine if this hair extension system is a good fit for you.

By purchasing and using a MANEMAXX® hair kit you agree that you have read and understand our instructions, terms and conditions for applying and wearing the MANEMAXX® hair extension system, you understand our ALL SALES ARE FINAL policy and agree to read through all instructions included in your kit before applying your do-it-yourself hair extensions. Read through our full terms and conditions here.